At 811c, your privacy is not an afterthought — it is a foundational commitment. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you hold over your information as a registered player on our platform.
Our Privacy Commitments
These highlights capture the spirit of our Privacy Policy at a glance. The full legal text below governs how your data is handled — please read all sections carefully.
All personal data transmitted to and from 811c is protected by 256-bit SSL/TLS encryption. Your information is stored on secured servers with access strictly limited to authorised personnel operating under confidentiality obligations.
811c does not sell, rent, or trade your personal information to third-party advertisers or data brokers under any circumstances. Your data is used solely to operate, secure, and improve your experience on the 811c platform.
Registered players have the right to access, correct, or request deletion of their personal data at any time by contacting our support team. We will process all such requests in accordance with applicable data protection obligations.
We collect only the personal data that is strictly necessary to provide our services, comply with regulatory obligations, and prevent fraud. We do not collect data speculatively or for purposes unrelated to your gaming experience.
811c uses cookies and similar technologies to maintain session integrity, remember preferences, and analyse platform performance. You can manage cookie preferences at any time through your browser settings or our on-site cookie controls.
If we make material changes to this Privacy Policy, we will notify registered players via email or an on-platform notification prior to the changes taking effect. We will always publish the "Last Reviewed" date at the top of this page.
This Privacy Policy is issued by 811c (referred to herein as "811c", "we", "us", or "our"), the operator of the online gaming and sports betting platform accessible at https://811c.cam. This Policy governs the collection, processing, storage, and disclosure of personal data relating to individuals who access or use the 811c Platform ("Users" or "Players").
811c is committed to handling personal data responsibly and in accordance with applicable data protection principles. Our primary user base consists of players located in Malaysia, and we take our data obligations to Malaysian users — including those in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and beyond — seriously.
By registering an account or using the 811c Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with the terms of this Policy, you should not create an account or continue to use our services.
This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy.
For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:
3.1.1 When you register an account, use the Platform, or contact our support team, you may provide us with the following categories of personal data:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, MyKad/Passport number, selfie with ID | Account registration, KYC compliance, age verification |
| Contact Data | Email address, mobile phone number, city of residence | Account notifications, support communications, security alerts |
| Financial Data | Bank account details, e-wallet identifiers (Touch 'n Go, DuitNow, FPX), transaction history | Deposit and withdrawal processing, fraud prevention |
| KYC Documents | Copies of Malaysian ID, Driver's Licence, Passport, utility bills | Regulatory compliance, identity verification, anti-money laundering |
| Support Data | Live chat logs, email correspondence, complaint records | Customer service delivery, dispute resolution |
3.2.1 When you access and use the Platform, we automatically collect certain technical and usage data, including:
3.3.1 In limited circumstances, 811c may receive personal data about you from third parties, including: payment processors who confirm transaction status; identity verification service providers who assist with KYC checks; and fraud detection partners who provide risk-scoring data to protect the integrity of the Platform.
4.1 811c processes your personal data on the following legal bases:
811c uses the personal data we collect for the following purposes:
5.1.1 To create and maintain your 811c Account; to process deposits via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, and other verified Malaysian payment channels; to process withdrawal requests to your nominated account or e-wallet; and to provide access to our games, betting markets, and promotions.
5.2.1 To fulfil KYC obligations by verifying your identity and age before processing withdrawals or at any other point required by our compliance framework. To comply with anti-money laundering (AML) regulations and to report suspicious activity to relevant authorities where required by law.
5.3.1 To monitor Platform activity for signs of fraud, bonus abuse, collusion, and other prohibited conduct as defined in our Terms & Conditions. To protect the security of your Account and our Platform infrastructure against unauthorised access and cyberattacks.
5.4.1 To respond to enquiries submitted via our 24/7 live chat support channel; to investigate and resolve complaints; and to maintain records of support interactions for quality assurance purposes.
5.5.1 To monitor gambling patterns and identify Players who may be exhibiting signs of problem gambling behaviour; to administer self-exclusion requests and deposit limit configurations; and to provide appropriate responsible gambling interventions where necessary.
5.6.1 To analyse aggregated and anonymised usage data in order to understand how Players use the Platform, identify technical issues, and improve game offerings, user interface design, and performance. Individual Players are not identifiable in this analytical data.
6.1 811c does not sell, rent, or otherwise transfer your personal data to third parties for their own marketing or commercial purposes under any circumstances.
6.2 We may share your personal data with the following categories of third parties strictly on a need-to-know basis and under binding contractual data protection obligations:
Note: Any third-party processor engaged by 811c is contractually prohibited from using your personal data for any purpose other than the specific service they provide to 811c. We conduct due diligence on all data processors and require them to maintain adequate data security standards.
7.1 811c retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and for as long as required by applicable legal and regulatory obligations.
7.2 As a general guideline, retention periods are structured as follows:
7.3 Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identified individual.
8.1 811c implements appropriate technical and organisational security measures to protect your personal data against accidental loss, unauthorised access, alteration, or disclosure. Measures in place include:
8.2 Notwithstanding the measures above, no internet-based data transmission can be guaranteed to be completely secure. While we strive to protect your personal data, we cannot warrant absolute security of information transmitted to or from the Platform. You are responsible for keeping your own Account credentials confidential.
8.3 In the event of a personal data breach that is likely to result in a risk to your rights or freedoms, 811c will notify affected individuals and relevant authorities in accordance with applicable legal obligations.
9.1.1 Cookies are small text files stored on your device by a website you visit. They are widely used to make websites function efficiently and to provide information to site operators. 811c uses cookies and similar technologies (such as local storage and session tokens) on our Platform.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Session management, login authentication, security tokens — required for the Platform to function | Session / short-term |
| Functional | Remembering language preferences, game settings, and display options | Up to 12 months |
| Analytical | Measuring Platform usage, page performance, and feature adoption to improve the service | Up to 13 months |
| Security | Fraud detection, bot prevention, unusual behaviour flagging | Session-based |
9.3.1 You may control and manage cookie settings through your browser's privacy settings. Most browsers allow you to refuse new cookies, delete existing cookies, and notify you when a new cookie is set. Please note that disabling essential cookies may prevent you from accessing certain features of the Platform, including login functionality.
10.1 In the course of operating the Platform, your personal data may be transferred to and processed in countries outside Malaysia. Where such transfers occur, 811c ensures that adequate safeguards are in place to protect your personal data — including contractual clauses requiring recipient entities to maintain equivalent standards of data protection.
10.2 We only engage international data processors who can demonstrate compliance with recognised data protection standards and who operate under binding data processing agreements with 811c.
As a registered player on 811c, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact our support team via live chat or email as described in Section 15.
You have the right to request a copy of the personal data we hold about you, along with information about how it is being processed.
You may request correction of any inaccurate or incomplete personal data we hold about you.
You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
You may request that we restrict processing of your data in certain circumstances, such as while the accuracy of your data is being verified following a rectification request.
Where technically feasible, you may request a structured, machine-readable copy of personal data you have provided to us directly.
You may object to processing based on our legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
Response timeframe: We will endeavour to respond to all data rights requests within thirty (30) days of receipt. Where a request is complex or numerous, we may extend this period by a further thirty (30) days and will notify you accordingly.
12.1 The 811c Platform is strictly intended for individuals who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21, and we do not permit minors to register accounts or use our services.
12.2 Age verification is conducted as part of our KYC process prior to withdrawal processing. Where we identify or have reasonable grounds to suspect that a User is under the age of 21, we will immediately suspend the Account, prevent further access, and process the return of any deposited funds following identity confirmation.
12.3 If you are a parent or guardian and believe that your child has registered an Account with 811c without your knowledge or consent, please contact our support team immediately so that we can investigate and take appropriate action.
13.1 The 811c Platform may reference or link to third-party services, including payment providers and game studio integrations. These third-party services operate under their own privacy policies, which are independent of this Privacy Policy.
13.2 811c is not responsible for the privacy practices or content of third-party services. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the Platform — particularly payment service providers such as Touch 'n Go eWallet, Maybank, CIMB, and Public Bank, which process your financial data under their own terms.
14.1 811c reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The most current version of this Policy will always be accessible at https://811c.cam/privacy-policy.
14.2 Where changes to this Policy are material — meaning they significantly affect how we collect, use, or share your personal data — we will provide advance notice to registered Players via email or an on-platform notification at least seven (7) days prior to the changes taking effect.
14.3 Continued use of the Platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the amendments, you should cease using the Platform and request account closure by contacting our support team.
If you have questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 811c, please contact us through the channels below. We take all privacy enquiries seriously and will respond as promptly as possible.
Data Privacy Enquiries & Rights Requests:
Customer Support is available 24 hours a day, 7 days a week via live chat on this website. For privacy-specific matters, please state "Privacy Request" at the start of your message so we can route your enquiry to the appropriate team.
Email (plain text — not a link): [email protected]
Platform: https://811c.cam
For responsible gambling enquiries, self-exclusion requests, and support tool activations, please visit our Responsible Gambling page.
Your Data, Protected
Your privacy and security are built into every part of 811c — from 256-bit SSL encryption to transparent KYC processes. Ready to explore Malaysia's most trusted online casino?
For players aged 21 and above only. Please gamble responsibly.